*Business day is classified as Monday - Friday.
Parcels can be held in customs for 2 to 5 days. This delay has been taken into account in expected delivery timing indicated at the checkout and should not delay your order any further than stated.
Please note that certain services might be restricted in some areas and deliveries may take longer.
Once your order has been dispatched from our warehouse you will receive a confirmation email to let you know it is on the way. Derby House reserve the right to amend orders placed with incorrect delivery options without notice. Derby House does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless Derby House is responsible for the error.