Can we cancel or change your order?
We usually only have around 15 minutes to cancel an order once it has been placed. Please keep in mind our opening hours as we will not be able to process any cancellation requests outside of these times. We would always recommend giving us a call when you need to cancel your order as we may not be able to answer your email straight away. Please note - although we will try our best to cancel an order following a cancellation request, we may not be able to complete this before the order leaves us.
If your order has already been dispatched, you will need to return all the items in the order. You can use our free Collect+ returns label or Royal Mail pre-paid returns label. The items must be in their original condition and will be inspected once we have received them.