What is your returns process?

We are not able to refund items that appear to have been worn, washed, are not in original condition, or have their tags removed. Every aspect of the item must be free from signs of wear and odour.

To return a product, you do not need to call or email us, just follow these simple steps:

Please attach a note with your name and billing address details or order number so that we can identify the return.

Repackage your products. Please note that returned products must be unused and have all packaging and tags intact.

Return via your preferred method Choose a courier or local postal service that you prefer. We recommend that you choose a tracked service so that you can follow your parcel. You will be responsible for the cost of returns from overseas. Address your parcel to our UK address:


Internet Fusion The Nucleus, Unit 6 North Kettering, Business Park NN14 1UA

United Kingdom

Returns are normally processed within 10 working days, once the returned products have been received into our warehouse.

Upon inspection of the returned product, Derby House will issue a full refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Derby House reserves the right not to refund the item and arrange to send the item back to you at your expense.

If you returned your parcel via a tracked method then please check the delivery status. If your parcel has been delivered to us and you have not received your confirmation email within 10 working days, please contact us with your tracking number.

A refund confirmation email will be sent to you once your return has been processed.