When will your return be processed?
Please note that returns are normally processed within 10 working days, once the returned products have been received into our warehouse. Please make sure to keep the return receipt with the tracking information on it.
Upon inspection of the returned product, Derby House will issue a refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Derby House reserves the right not to refund the item and arrange to send the item back to you at your expense.
A return confirmation email will be sent to you once your return has been processed.
If you returned your parcel via a tracked method then please check the delivery status. If your parcel has been received back and you still have not received your confirmation email within 10 working days, please contact us with your tracking number.