All other overseas returns
You have 30 days from the date on which the goods were received to return any item for a refund. For alternative sizes, you will need to place a new order.
If you wish to return your goods please complete the form to obtain a valid Returns Authorisation Number (RAN)
To return a product, you do not need to call or email us, just follow these simple steps:
Please attach a note with your name and billing address details or order number so that we can identify the return.
Repackage your products Please note that returned products must be unused and have all packaging and tags intact.
Return via your preferred method Choose a courier or local postal service that you prefer. We recommend that you choose a tracked service so that you can follow your parcel. You will be responsible for the cost of returns from overseas. Address your parcel to our UK address:
DERBY HOUSE RETURNS
The Nucleus, Unit 6
North Kettering, Business Park
Returns are normally processed within 10 working days, once the returned products have been received into our warehouse.
Upon inspection of the returned product, Derby House will issue a full refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Derby House reserves the right not to refund the item and arrange to send the item back to you at your expense.
A refund confirmation email will be sent to you once your return has been processed.