Defective products & warranty
All products purchased from Derby House carry the full manufacturer warranty unless sold as a "no warranty" item.
Special circumstance: in the event the manufacturer is no longer in business, Derby House will review your warranty claim and at our discretion help to provide an equitable solution. All warranty claims may only be made by the purchaser on record. Please email our customer service team using this form regarding any warranty questions.
If your product is defective then please email us some pictures and your order number we will advise the best way to proceed.