UK Returns with InPost
NEW! Instant Returns with InPost Lockers
You have 30 days from the date on which the goods were received to return any item for a refund. If you require an alternative size in an item you purchased, we would recommend placing a new order for the new size and returning the size that is not suitable.
We are not able to refund items that appear to have been worn, washed, are not in original condition, or have their tags removed. Every aspect of the item must be free from signs of wear and odour.
If you wish to return your goods please complete the form to obtain a valid Returns Authorisation Number (RAN). This is the first step and needs to be completed before proceeding. Once
At DerbyHouse we offer a free returns service for InPost via Rebound UK and select InPost. No printing required at home or when you drop off your return. Just scan. Drop. Done. You don’t even need a label!
- No printing
- No queues
- 24/7Self-service and contact-free
How it works:
- Choose Instant Returns to create a QR code
- Scan the code on your phone at your local locker
- Put your parcel inside and shut the door.
When your return is collected from the locker, a label will be applied for you by the courier. PLEASE NOTE: all items from the same order should be returned in one parcel.
Maximum parcel size: 41cm x 38cm x 64cm.
Returns are normally processed within 10 working days, once the returned products have been received into our warehouse. Upon inspection of the returned product, DerbyHouse will issue a refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, DerbyHouse reserves the right not to refund the item and arrange to send the item back to you at your expense.
A return confirmation email will be sent to you once your return has been processed.
If your return is large and cannot be returned via InPost, Collect+ or Royal Mail, please contact us. Our Customer Experience team will be able to assist you.