UK returns with Royal Mail
You have 30 days from the date on which the goods were received to return any item for a refund. If you require an alternative size in an item you purchased, we would recommend placing a new order for the new size and returning the size that is not suitable.
If you wish to return your goods please complete the form to obtain a valid Returns Authorisation Number (RAN)
You can generate a Royal Mail pre paid label following the steps below and clicking here. This service is fully tracked so please keep the Royal Mail receipt as it will contain your tracking number.
Complete the RAN form
Repackage your products
Please note that returned products must be unused and have all packaging and tags intact.
- Create your free label
Please visit http://www.royalmail.com/track-my-return/create/1688 to make your free returns label. Once you have your label printed and ready to go you can take it to any post office to be sent back to us. Please note if you do not have a printer, some post offices will be able to print the label for you by scanning the QR code. You will need to have access to the downloaded label for them to do this.
If selecting an alternative service we recommend using a tracked service, our return address is:
Derby House returns
North Kettering Business Park
Please note that returned products cannot be dropped back at our warehouse or offices as the general public is not permitted to access them. All returns need to be sent via post.
Returns are normally processed within 10 working days, once the returned products have been received into our warehouse. Upon inspection of the returned product, Derby House will issue a refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Derby House reserves the right not to refund the item and arrange to send the item back to you at your expense.
A return confirmation email will be sent to you once your return has been processed.
If your return is large and cannot be returned via Collect+ or Royal Mail, please contact us. Our customer experience team will be able to assist you.